TY  - BOOK
AU  - Seybold Patricia B.
AU  - Marshak Ronni T.
TI  - Customers.Com: : How to Create a Profitable Business Strategy for The Internet and Beyond
SN  - 9780812930375
U1  - 658 
PY  - 1998///
CY  - New York
PB  - Crown Business
KW  - MANAGEMENT
ER  -